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      ORDER CONFIRMATION:

      After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

      PROCESSING TIME:

      Please understand these are estimates and are not a guarantee on exact times.  So many factors can play a role in these times that it is hard to give an exact number of days for each item.  We use these as guidelines only.  

      • During off-peak months orders are processed within 3-6 business days on average and ready for shipping.
      • During peak seasonal months, orders are processed within 9-12 business days on average and ready for shipping.

      Peak Times:

      Year to year can be different.  However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 

      • Valentines Day - February 14th
      • St Patrick's Day - March 17th
      • Easter - End of March
      • Mother's Day - May around the 2nd weekend
      • Father's Day - June around the 3rd weekend
      • 4th of July - July 4th
      • Back to School - August thru middle of September
      • Halloween - October 31st
      • Thanksgiving – November around the 3rd week
      • Christmas/New Years  December 25th & January 1st

      ORDER PAYMENT:

      All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

      ORDER CANCELLATION AND CHANGE REQUEST:

      We accept 4 hours’ notice to cancel an order or update any changes such as quantity, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@roomdekko.com. Please note that we can’t guarantee any change if request is received after 4 hours period.

      SHIPPING 

      Currently we deliver to the United States, Canada, Australia and United Kingdom, we hope in a near future we will include other countries.

      United States Delivery Time:

      Once your order has been shipped the estimated delivery time will be of 4-6 business days.

      Canada Delivery Time:

      Once your order has been shipped the estimated delivery time  will be 6-10 business days.

      United Kingdom and Australia Delivery Time:

      Once your order has been shipped the estimated delivery time  will be 10-30 business days.